Privacy Policy

THE HEMP HOUSE (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, place orders, subscribe to our services, or use our mobile delivery platform (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

a. Personal Information

  • Name
  • Date of birth (to verify you are 21+)
  • Government-issued ID (verified at delivery)
  • Phone number
  • Email address
  • Delivery address

b. Payment Information

We may collect or process:

  • Debit card information
  • ACH payment details
  • Billing address
  • Transaction history

Note: We do not store full debit or ACH credentials. Payments are processed through secure, compliant third-party payment processors.

c. Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Order history
  • Subscription details
  • Reward points activity

d. Technical & Device Information

Automatically collected when you visit our website:

  • IP address
  • Browser type
  • Pages visited
  • Device type
  • Cookies and tracking technologies

e. Wholesale Information

For wholesale accounts, we may also collect:

  • Business name
  • EIN or resale certificate
  • Business contact details

2. How We Use Your Information

We use collected data to:

  • Verify age and identity (21+ requirement)
  • Process and deliver orders
  • Confirm payments and prevent fraud
  • Manage subscriptions, rewards, and customer accounts
  • Provide customer support
  • Improve the website and user experience
  • Comply with state and federal hemp regulations
  • Communicate promotions, new products, and updates (only with consent)

We do not sell your personal data to third parties.

3. How We Share Your Information

We may share information only in the following situations:

a. Payment Processors

To securely complete ACH or debit card transactions.

b. Delivery Personnel

Limited access to:

  • Name
  • Delivery address
  • Phone number
  • Order content (for delivery purposes only)

c. Legal Compliance

We may disclose information if required to:

  • Comply with federal, state, or local regulations
  • Respond to law enforcement requests
  • Protect the rights and safety of our customers or staff

d. Service Providers

Trusted vendors who assist with:

  • Website security
  • Hosting
  • Email systems
  • Marketing (if you opt-in)

All providers are required to uphold confidentiality and security standards.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your account logged in
  • Track usage analytics
  • Save cart and checkout preferences
  • Improve browsing experience

You can disable cookies in your browser settings, but certain features may not function properly.

5. Data Security

We use commercially reasonable safeguards to protect your data, including:

  • Encrypted payment processing
  • Secure servers
  • Restricted access to customer information
  • Routine security audits

No method of online transmission is 100% secure, but we take all practical steps to protect your data.

6. Age Requirement (21+)

We do not knowingly collect or store information from anyone under 21 years of age.

If we become aware that a minor has provided information, we will delete it immediately.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Opt out of marketing communications
  • Disable cookies
  • Close your account

To make a request, contact us at the support email below.

8. Data Retention

We retain information only as long as needed to:

  • Provide services
  • Fulfill legal or tax obligations
  • Maintain accurate business records

Payment information is never stored beyond what is required for transaction confirmation.

9. Third-Party Links

Our website may link to third-party sites.
We are not responsible for the content, privacy practices, or security of those external websites.

10. Policy Changes

We may update this Privacy Policy at any time.
Changes will be posted on our website with an updated revision date.

Your continued use of the Services signifies acceptance of any changes.

11. Contact Information

For questions or privacy-related requests, contact:

THE HEMP HOUSE
Customer Support Email: info@dfwhemphouse.com
Service Area: Dallas–Fort Worth (Mobile Delivery Only)